Privacy policy
Last updated: September 10, 2026
FESTIFYSHOP operates this store and website, along with all associated information, content, features, tools, products, and services, to provide you—the customer—with a personalized shopping experience (the "Services"). FESTIFYSHOP uses the Shopify platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or any other transaction through the Services, or communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, the latter prevails regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal information we collect or process
When we use the term "personal information," we refer to information that identifies you or can reasonably be associated with you or another person. Personal information does not include information collected anonymously or in a de-identified manner such that it does not identify you or cannot reasonably be associated with you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on your use of the Services, your place of residence, and in accordance with applicable law:
Your contact details, including your name, address, billing address, shipping address, phone number, and email address.
Your financial information, including credit card, debit card, and bank account numbers, payment-related information, transaction details, payment method, payment confirmation, and other payment information. Your account information, including your username, password, security questions, preferences, and settings.
Your transaction information, including items you view, add to your cart or wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including information you provide to us—for example, when you submit a customer support request.
Information regarding your device, including details about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information, including details about your interaction with the Services, such as how and when you interact with or navigate them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, such as when you create an account, visit or use the Services, communicate with us, or provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
Use of your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and offer you a personalized shopping experience—for example, by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying online advertisements for products or services on the Services or other websites—including based on items you have previously purchased or added to your cart and your activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and take action regarding potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the security of your data.