Shipping policy

Shipping Policy

Last updated: 1 October 2026

This is a courtesy translation. In the event of any discrepancy, the French version prevails.

Delivery areas

We deliver to:

• Mainland France;
• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden;
• French overseas territories: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, New Caledonia, French Polynesia and Wallis and Futuna.

We do not deliver to other destinations, in particular Switzerland, the United Kingdom, the United States and Canada.

Delivery costs

Standard delivery is free to all the destinations above.

Delivery times

Your order is prepared within 24 to 48 business hours, then delivered within an estimated 7 to 14 business days from confirmation of the order. Our products are shipped directly from our logistics partners' warehouses. As soon as your order ships, you receive a tracking number by email, which you can also use on the “Track order” page of the site.

If your order is not delivered within the stated time, or at the latest 30 days after the order, you may ask us to deliver it within a reasonable additional period. If it is still not delivered by the end of that period, you may cancel the order and be refunded in full (Articles L216-1 et seq. of the French Consumer Code).

Taxes and customs duties

Mainland France and the European Union: prices are shown inclusive of all taxes. VAT is included, and there are no additional charges to pay on delivery.

French overseas territories: these territories lie outside the VAT territory of the European Union. Prices are therefore shown exclusive of tax. Any local VAT, dock dues (octroi de mer) or local taxes, as well as any customs clearance fees, are collected on receipt of the parcel by the carrier or the local authorities, according to the rules of your territory. These amounts are borne by the recipient.

Delivery address

Check your address before confirming your order. If you notice a mistake, contact us as soon as possible: we will correct the address if the parcel has not yet been shipped.

Refused or uncollected parcels

A parcel refused without a legitimate reason, or not collected within the carrier's time limit, may be returned to us. In that case we refund the price of the products, less the shipping and return costs we actually incurred. This rule does not apply if the parcel was refused because it was damaged.

Damaged, lost or delayed parcels

Contact us at support@festifyshop.com. Transport is at our risk until the parcel is handed over: we handle the claim with the carrier and offer you a reshipment or a refund.