Refund policy

You have 30 days from the receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

To initiate a return, please contact us at support@festifyshop.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with questions regarding returns at support@festifyshop.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care products (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 14-Day Right of Withdrawal (European Union)
Additionally, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved, please contact us at support@festifyshop.com.